[et_pb_section fb_built=”1″ theme_builder_area=”post_content” _builder_version=”4.27.9″ _module_preset=”default”][et_pb_row _builder_version=”4.27.9″ _module_preset=”default” column_structure=”1_2,1_2″ theme_builder_area=”post_content”][et_pb_column _builder_version=”4.27.9″ _module_preset=”default” type=”1_2″ theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n
Terms and Conditions<\/span> [\/et_pb_text][\/et_pb_column][et_pb_column _builder_version=”4.27.9″ _module_preset=”default” type=”1_2″ theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.9″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n Conditions g\u00e9n\u00e9rales<\/span> D\u00e9lais de livraison estim\u00e9s apr\u00e8s l’exp\u00e9dition (estimations seulement, non garanties) :<\/span> Les retards caus\u00e9s par Postes Canada, les douanes ou des \u00e9v\u00e9nements ind\u00e9pendants de notre volont\u00e9 ne rel\u00e8vent pas de notre responsabilit\u00e9. Vous devez fournir une adresse compl\u00e8te et correcte. Si un colis nous est retourn\u00e9 en raison d’une adresse incorrecte, les frais de r\u00e9exp\u00e9dition sont \u00e0 votre charge.<\/span><\/p>\n Nous remboursons le prix de l’article selon le mode de paiement original dans les 7 jours ouvrables apr\u00e8s avoir re\u00e7u et inspect\u00e9 le retour. Les frais de livraison originaux ne sont pas remboursables.<\/span><\/p>\n Articles endommag\u00e9s pendant le transport ou envoy\u00e9s par erreur : contactez-nous dans les 3 jours suivant la livraison avec des photos, et nous les remplacerons ou les rembourserons \u00e0 nos frais.<\/span><\/p>\n Les articles personnalis\u00e9s ou p\u00e9rissables ne sont pas admissibles au retour.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Terms and ConditionsLast updated: October 3, 2026These Terms and Conditions apply to every purchase made on https:\/\/vkpicks.com (the “Site”), operated by Imagix Solutions, doing business as VK PLECTRUMS (“we”, “us”). By placing an order, you agree to these terms. Orders and acceptanceAn order is a request to buy. It becomes a contract when we send […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-764","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vkpicks.com\/fr\/wp-json\/wp\/v2\/pages\/764","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vkpicks.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vkpicks.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vkpicks.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vkpicks.com\/fr\/wp-json\/wp\/v2\/comments?post=764"}],"version-history":[{"count":2,"href":"https:\/\/vkpicks.com\/fr\/wp-json\/wp\/v2\/pages\/764\/revisions"}],"predecessor-version":[{"id":767,"href":"https:\/\/vkpicks.com\/fr\/wp-json\/wp\/v2\/pages\/764\/revisions\/767"}],"wp:attachment":[{"href":"https:\/\/vkpicks.com\/fr\/wp-json\/wp\/v2\/media?parent=764"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/span>Last updated: October 3, 2026<\/span>
<\/span>These Terms and Conditions apply to every purchase made on <\/span>https:\/\/vkpicks.com<\/span><\/a> (the “Site”), operated by Imagix Solutions, doing business as VK PLECTRUMS (“we”, “us”). By placing an order, you agree to these terms.<\/span><\/p>\n\n
<\/span>An order is a request to buy. It becomes a contract when we send you an order confirmation email. We may refuse or cancel an order, for example if an item is out of stock, a price is wrong, or we suspect fraud. If we cancel a paid order, we refund you in full.<\/span><\/li>\n
<\/span>Each order is limited to 10 items. For larger quantities, please contact us at <\/span>orders@vkpicks.com<\/span><\/a> before ordering, and we will prepare a quote.<\/span><\/li>\n
<\/span>All prices are in Canadian dollars (CAD) unless stated otherwise. Prices exclude taxes and shipping, which are shown at checkout before you pay. We accept the payment methods shown at checkout. Payment is taken when you place the order. We may correct pricing errors at any time before confirming your order.<\/span><\/li>\n
<\/span>GST, HST, QST or other applicable taxes are added at checkout based on your shipping address. Orders shipped outside Canada are generally not charged Canadian sales taxes, but see section 6 for import duties.<\/span><\/li>\n
<\/span>We ship worldwide with Canada Post. Orders are processed within 2 to 5 business days. Shipping rates depend on your destination and the number of items, and are shown at checkout.<\/span>
<\/span>Estimated delivery times after shipment (estimates only, not guarantees):<\/span>
<\/span>Canada: 3 to 7 business days<\/span>
<\/span>United States: 6 to 12 business days<\/span>
<\/span>Europe: 4 to 12 business days<\/span>
<\/span>Rest of the world: 4 to 21 business days<\/span>
<\/span>Delays caused by Canada Post, customs or events beyond our control are not our responsibility. You must provide a complete and correct address. If a package is returned because of an incorrect address, reshipping costs are your responsibility.<\/span><\/li>\n
<\/span>For orders shipped outside Canada, the customer is responsible for all customs duties, import taxes, VAT and brokerage fees charged by the destination country. These fees are not included in our prices or shipping rates. Please check with your local customs office before ordering. We cannot predict these amounts. If you refuse to pay them and the package is returned to us, we may deduct the return shipping costs from any refund.<\/span><\/li>\n
<\/span>You may return an unused item in its original packaging within 7 days of delivery. Contact us at <\/span>orders@vkpicks.com<\/span><\/a> first to receive return instructions. Return shipping is paid by the customer.<\/span>
<\/span>We refund the item price to the original payment method within 7 business days after we receive and inspect the return. Original shipping costs are not refundable.<\/span>
<\/span>Items damaged in transit or sent in error: contact us within 3 days of delivery with photos, and we will replace or refund them at our cost.<\/span>
<\/span>Custom, personalised or perishable items are not eligible for return.<\/span><\/li>\n
<\/span>If your tracking shows no movement for 2 days past the estimated delivery time, contact us at <\/span>orders@vkpicks.com<\/span><\/a>. We will open an inquiry with Canada Post and, if the package is confirmed lost, replace or refund your order.<\/span><\/li>\n
<\/span>To the maximum extent permitted by law, our liability is limited to the amount you paid for the order concerned. We are not liable for indirect or consequential losses. Nothing in these terms limits rights that you have under applicable consumer protection laws.<\/span><\/li>\n
<\/span>We collect your name, address, email, phone number and order details to process and deliver your order, and share them only with the services needed to do so (payment processor, carrier). We do not sell your personal information. You can ask to access or correct your information by writing to <\/span>orders@vkpicks.com<\/span><\/a>. See our Privacy Policy at <\/span>https:\/\/vkpicks.com\/privacy<\/span><\/a> for details.<\/span><\/li>\n
<\/span>These terms are governed by the laws of Quebec and the federal laws of Canada applicable there. Any dispute will be handled by the courts of Gatineau, Quebec, subject to any mandatory rights you have as a consumer in your own jurisdiction.<\/span><\/li>\n
<\/span>Imagix Solutions \/ VK PLECTRUMS<\/span>
<\/span>1-14 Katimavik, Gatineau, QC, Canada J9J 2B4<\/span>
<\/span>orders@vkpicks.com<\/span><\/a> \u00b7 <\/span>contact@vkpicks.com<\/span><\/a><\/li>\n<\/ol>\n
<\/span>Derni\u00e8re mise \u00e0 jour : 3 octobre 2026<\/span>
<\/span>Les pr\u00e9sentes conditions g\u00e9n\u00e9rales s’appliquent \u00e0 tout achat effectu\u00e9 sur <\/span>https:\/\/vkpicks.com<\/span><\/a> (le \u00ab Site \u00bb), exploit\u00e9 par Imagix Solutions, faisant affaire sous le nom de VK PLECTRUMS (\u00ab nous \u00bb, \u00ab notre \u00bb). En passant une commande, vous acceptez ces conditions.<\/span><\/p>\n\n
<\/span>Une commande est une demande d’achat. Elle devient un contrat lorsque nous vous envoyons un courriel de confirmation de commande. Nous pouvons refuser ou annuler une commande, par exemple si un article est en rupture de stock, si un prix est erron\u00e9 ou si nous soup\u00e7onnons une fraude. Si nous annulons une commande pay\u00e9e, nous vous remboursons int\u00e9gralement.<\/span><\/li>\n
<\/span>Chaque commande est limit\u00e9e \u00e0 10 articles. Pour des quantit\u00e9s plus importantes, veuillez nous contacter \u00e0 <\/span>orders@vkpicks.com<\/span><\/a> avant de commander, et nous pr\u00e9parerons un devis.<\/span><\/li>\n
<\/span>Tous les prix sont en dollars canadiens (CAD) sauf indication contraire. Les prix n’incluent pas les taxes et les frais de livraison, qui sont affich\u00e9s lors du paiement avant que vous ne payiez. Nous acceptons les modes de paiement affich\u00e9s lors du paiement. Le paiement est pr\u00e9lev\u00e9 lorsque vous passez la commande. Nous pouvons corriger les erreurs de prix \u00e0 tout moment avant de confirmer votre commande.<\/span><\/li>\n
<\/span>La TPS, la TVH, la TVQ ou d’autres taxes applicables sont ajout\u00e9es lors du paiement en fonction de votre adresse de livraison. Les commandes exp\u00e9di\u00e9es hors du Canada ne sont g\u00e9n\u00e9ralement pas assujetties aux taxes de vente canadiennes, mais consultez la section 6 pour les droits d’importation.<\/span><\/li>\n
<\/span>Nous exp\u00e9dions dans le monde entier avec Postes Canada. Les commandes sont trait\u00e9es dans un d\u00e9lai de 2 \u00e0 5 jours ouvrables. Les frais de livraison d\u00e9pendent de votre destination et du nombre d’articles, et sont affich\u00e9s lors du paiement.<\/span><\/li>\n<\/ol>\n
<\/span>Canada : 3 \u00e0 7 jours ouvrables<\/span>
<\/span>\u00c9tats-Unis : 6 \u00e0 12 jours ouvrables<\/span>
<\/span>Europe : 4 \u00e0 12 jours ouvrables<\/span>
<\/span>Reste du monde : 4 \u00e0 21 jours ouvrables<\/span><\/p>\n\n
<\/span>Pour les commandes exp\u00e9di\u00e9es hors du Canada, le client est responsable de tous les droits de douane, taxes d’importation, TVS et frais de courtage factur\u00e9s par le pays de destination. Ces frais ne sont pas inclus dans nos prix ni dans nos frais de livraison. Veuillez v\u00e9rifier aupr\u00e8s de votre bureau de douane local avant de commander. Nous ne pouvons pas pr\u00e9dire ces montants. Si vous refusez de les payer et que le colis nous est retourn\u00e9, nous pouvons d\u00e9duire les frais de retour de tout remboursement.<\/span><\/li>\n
<\/span>Vous pouvez retourner un article inutilis\u00e9 dans son emballage d’origine dans les 7 jours suivant la livraison. Contactez-nous d’abord \u00e0 <\/span>orders@vkpicks.com<\/span><\/a> pour recevoir les instructions de retour. Les frais de retour sont pay\u00e9s par le client.<\/span><\/li>\n<\/ol>\n\n
<\/span>Si votre suivi n’indique aucun mouvement pendant 2 jours apr\u00e8s le d\u00e9lai de livraison estim\u00e9, contactez-nous \u00e0 <\/span>orders@vkpicks.com<\/span><\/a>. Nous ouvrirons une enqu\u00eate aupr\u00e8s de Postes Canada et, si le colis est confirm\u00e9 perdu, nous remplacerons ou rembourserons votre commande.<\/span><\/li>\n
<\/span>Dans toute la mesure permise par la loi, notre responsabilit\u00e9 est limit\u00e9e au montant que vous avez pay\u00e9 pour la commande concern\u00e9e. Nous ne sommes pas responsables des pertes indirectes ou cons\u00e9cutives. Rien dans ces conditions ne limite les droits que vous avez en vertu des lois applicables en mati\u00e8re de protection des consommateurs.<\/span><\/li>\n
<\/span>Nous recueillons votre nom, adresse, courriel, num\u00e9ro de t\u00e9l\u00e9phone et d\u00e9tails de commande pour traiter et livrer votre commande, et nous les partageons uniquement avec les services n\u00e9cessaires pour ce faire (processeur de paiement, transporteur). Nous ne vendons pas vos renseignements personnels. Vous pouvez demander d’acc\u00e9der \u00e0 vos renseignements ou de les corriger en \u00e9crivant \u00e0 <\/span>orders@vkpicks.com<\/span><\/a>. Consultez notre politique de confidentialit\u00e9 \u00e0 <\/span>https:\/\/vkpicks.com\/privacy<\/span><\/a> pour plus de d\u00e9tails.<\/span><\/li>\n
<\/span>Les pr\u00e9sentes conditions sont r\u00e9gies par les lois du Qu\u00e9bec et les lois f\u00e9d\u00e9rales du Canada qui s’y appliquent. Tout litige sera trait\u00e9 par les tribunaux de Gatineau, Qu\u00e9bec, sous r\u00e9serve des droits obligatoires dont vous disposez en tant que consommateur dans votre propre juridiction.<\/span><\/li>\n
<\/span>Imagix Solutions \/ VK PLECTRUMS<\/span>
<\/span>1-14 Katimavik, Gatineau, QC, Canada J9J 2B4<\/span>
<\/span>orders@vkpicks.com<\/span><\/a> \u00b7 <\/span>contact@vkpicks.com<\/span><\/a><\/li>\n<\/ol>\n